CUSTOMER CARE
A Little Clarity.
Is VÉLOUR a real store?
VÉLOUR is a fictional brand built for a portfolio. You can browse, create an account, save favorites and place a demo order. No payment is collected or physical products shipped.
How do I find my size?
Check the size guide before choosing a size. Garments in this collection have a relaxed silhouette.
Where can I see my order?
Sign in and open My Account → Orders. Guest orders can be viewed in the same browser using the order link shown after checkout.
Are my favorites saved?
Your wishlist and shopping bag are saved in this browser. They remain available when you return, unless browser storage is cleared.